Had three appointments with
service providers this week, and they went something like this:
The hairdresser parted my wet
hair into sections, picked up the scissors and said, “And what are your plans
for this afternoon?”
“Got any plans for the afternoon?” the
chiropractor wanted to know, preparing to twist my head off my neck.
“Got anything fun planned for
later on today?” said the dental hygienist, adjusting the chair.
And the dentist: “Open wide?
Awesome! Ummm...do you have any nice plans for the rest of the day?”
When I mumbled something
noncommittal they all, with the exception of the hygienist, asked if I had any exciting
travel plans or have been anywhere exciting recently.
I find these questions embarrassing. Don’t these people know that I know how boring they must find
their clients’ responses? Do they really think that I am so naïve as to assume they
will be fascinated when I tell them that I expect to take a nap the minute I
get home, then maybe read a book? Do they think that I have no theory of mind?
But if there is one thing I
have in spades, it’s theory of mind. I have so much of it, in fact, that I am
often silenced by a too-vivid image of how trivial what I’m about to say will seem
to my listener.
Is there anything more soul-killing than someone
nattering on about their schedule? The only being on the planet on whom I inflict
the details of my afternoon plans is my spouse of fifty-two years. Ditto for
travel plans and stories. Who, aside perhaps from one’s own mother, wants to
hear about the bistro in Bogota or the flight to Madagascar?
So when people assume that I do
not possess the ability to put myself in their place (something that the normal
child learns to do by about age four) I feel patronized and embarrassed.
I wonder why these otherwise capable professionals persist in these inquiries. I’ve been going to the same
hairdresser for five years, and for five years he’s asked about my plans for
the afternoon, never noticing that every time I deftly shift the conversation to
his Labradoodle, who is in fragile
health.
This tiresome practice is probably
the fault of some business guru, who came up with the idea that asking clients
questions about their schedules and travels would improve their satisfaction
and lead to financial success. But that only works if the clients have a strong
narcissistic streak, or lack theory of mind.
My hairdresser, my
chiropractor, my dentist and hygienist are
professionals. I am their client. I don’t need to feel that we are buddies. Why
can’t we rest peacefully in our respective roles and dispense with these attempts at formulaic chitchat?
Of course the trouble with
theory of mind is that it is just that: a theory. Which means that when I
imagine that my dentist would be bored if I told him about a trip I took in
1984, I may be wrong. He might in fact be deeply interested in my story, and feel
gratified that I am willing to share it with him. Perhaps he gets lonely,
endlessly digging around in people’s mouths while they cringe in anticipated
pain, and is starved for conversation.
Say, as Miss Manners might recommend: "How nice of you to be interested in my affairs. Why do you ask?"
ReplyDeleteWhatever became of Miss Manners? I miss her!
DeleteI'm sorry...were you just talking?
ReplyDeleteI can never figure out why dentists even attempt to get us to talk? I mean, we can't respond, can we?!
ReplyDeleteMaybe they all get bored. Or maybe too many of their clients get bored or can't handle silence? And if I had been a hairdresser/dentist/chiropractor, I'd still like to hear about the flight to Madagascar or the bistro in Bogota. It would take me out of myself, and make me forget about sore feet or tired hands for a minute.
I liked the days I went to a great salon (which I can no longer afford) and they'd give me an interesting magazine and I'd read that and let them do their magic on my hair.
Are you saying that dentists in NZ do this too? Is nowhere safe?
Delete